All our Hilltop vans come with a 3-year extended warranty (additional T&C apply); all other caravans have a 3-month warranty unless specified otherwise, commencing on the date of delivery.

A Service is done for all our caravans before they leave our yard. The service report and the service sticker are provided. We recommend doing the service once a year.

New caravans: full appliances check is done. The report is provided.

Rolleston Caravans will undertake all Warranty repairs and replacements. Warranty repairs and replacements will be free of charge at Rolleston Caravans based in Rolleston. Rolleston Caravans will not reimburse the owner under the Warranty for repairs or replacements undertaken by an unauthorized repairer and/or the owner has not gained prior written consent from Rolleston Caravans.

TERMS AND CONDITIONS

General

• In relation to the caravan model only (and not, for the avoidance of doubt, the Installed Appliances or the Appliances & Accessories), Rolleston Caravans warrants as set out in this warranty document.
• To the extent possible, Rolleston Caravans will use its reasonable endeavours to pass on the benefit of all manufacturer warranties relating to the Installed Appliances and/or the Appliances & Accessories (but, for the avoidance of doubt, not the caravan model) and will make reasonable efforts to ensure the manufacturer honours such warranties.
• Rolleston Caravans shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer or by law (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986).
• Property and ownership in the Caravan remains with Rolleston Caravans and does not pass to the Purchaser until the Purchaser has paid the purchase price in full and where there is a Trade In (if any) it is delivered to Rolleston Caravans together with the Certificate of Registration, Transfer of Ownership correctly executed and confirmation that the Trade In is free of all charges.
• This warranty is subject to the laws of New Zealand and is subject to the exclusive jurisdiction of the Courts of New Zealand.
• If any provision in this warranty shall be found or held to be void, the validity of the remaining provisions shall not be affected.
• The purchaser or any other person shall not assign the benefit of this Warranty without the prior written consent of Rolleston Caravans.

Our warranty covers

• Original powdered chassis components (excluding adjustments and rubber components).
• Original suspension components (excluding adjustments and rubber components).
• Walls and roofs (warranty limited to delamination, cracking, pitting and deformed cladding).
• Original appliances (fridge, heater, water heater, water pump, oven grill and hobs, etc.).
• Covers workmanship and materials against defects.

Not covered under the warranty

The warranty will not apply in certain circumstances, including where the caravan has been:

• Used for a purpose other than which it was designed;
• Used for commercial purposes;
• In an accident;
• Towed by a vehicle other than a standard passenger vehicle;
• Specific types of damage, including
  • Wear and tear when the caravan has been used for permanent living purposes;
  • Tears, punctures, and fading to fabric items;
  • Damage caused by alterations or repairs undertaken by a repairer without approval.
• The warranty does not extend to maintenance items that are the responsibility of the purchaser.
• Breakages due to general wear and tear or heavy handiness are not covered by the warranty, including windows, windows hatches,  curtains and blinds, floor and carpet, wheels, hatchers, locks, corner legs, outside cladding and trims.
• Any costs associated with diagnosis if the repair is not covered by the contract purchased.
• All expendable parts of your van, including (but not limited to) battery, tyres, hoses, etc.
• Normal maintenance items such as grease, oil, coolant, refrigerant, clutch and brake linings and/or pads, disc machining, adjustments and alignments unless required in connection with the repair or replacement of a covered part.
• Repairs or corrosion resulting from such things as, but not limited to, fire, theft, contamination, sand, salt, hail, industrial stones, fallout, chemicals, negligence (such as the driver ignoring gauges, lights or signals) or other causes beyond the control of your Authorized Dialer (Rolleston Caravans).
• The failure of a covered part that has been caused by the failure of a non-covered part. Where the manufacturer’s identification numbers or marks have been altered or removed.

Contract Termination

Rolleston Caravans reserves the right to terminate your contract or decline any claim if:

• You fail to disclose any relevant information.
• You make any material misrepresentation as to the condition or standard of your RV before this contract commences.
• You or anyone acting on your behalf make a statement or claim resulting in damages to the reputation of the Hilltop manufacturer or its dealers (Rolleston Caravans, Coastal Motorhomes, etc.).
• You fail to meet the terms and conditions set out in your relevant contract.
• You or anyone acting on your behalf make a false statement or dishonest claim or statement to support any repair or claim made under your contract.