This policy explains how Two Palms Ltd trading as Rolleston Caravans (NZBN 9429030092921) (we, us) collects, uses, shares and protects your personal information when you use rollestoncaravans.co.nz (the Site), buy from us online or in store, or deal with us in any other way. It is written to meet the Privacy Act 2020. It applies together with our Website Terms and Conditions.
This policy takes effect on 6 November 2026 and replaces the policy dated 1 April 2024.
1. Who we are and how to contact us
Rolleston Caravans (Two Palms Ltd), 12 Centrum Lane, Rolleston, New Zealand, 7614.
Phone: 03 972 5433. Email:
Our privacy officer is Lucy Smirnoff. You can contact them at the email address above, marked for the attention of the privacy officer.
2. The personal information we collect
Information you give us. When you create an account, place an order, request a quote or service booking, use our Sell on Behalf service, enquire with us, or contact us, we may collect:
- your name, email address, phone number, and delivery or billing address;
- details of what you buy, order or ask us about, including details of any caravan or vehicle you bring in for service, trade-in or consignment, and when its Warrant of Fitness, Self-Containment certification and Warrant of Electrical Fitness expire;
- your payment details, when you pay (see section 6); and
- anything else you choose to tell us.
Information we collect automatically. When you use the Site, we collect technical information such as your approximate location, device, browser and operating system, and the pages and content you view and how long you spend on them. We collect this through cookies and similar technologies (see section 9).
Information we collect from other sources. Sometimes we collect information about you from someone other than you. This includes:
- payment providers, such as Stripe and our bank (BNZ), who confirm your payment and may tell us about failed or reversed payments or suspected fraud;
- couriers, who tell us about the delivery status of your order;
- our suppliers and manufacturers, who tell us about the status of products ordered for you;
- a person who places an order on your behalf or as a gift, who gives us your name and delivery details; and
- vehicle registration services, such as CarJam, vehicle stickers and labels, and finance checks, which give us information about a vehicle you trade in or consign with us, such as its registration, history and whether finance is owing on it.
We use this information for the purposes in section 3. Where we collect information about you from someone else, this section is our notice to you under the Privacy Act. We will also tell you directly when it is practical and reasonable to do so.
3. Why we collect and use your information
We collect and use your personal information to:
- process and deliver your orders, and communicate with you about them;
- arrange servicing, repairs, caravan orders, trade-ins and consignment sales;
- create and manage your account;
- take payments and prevent fraud;
- answer your questions and handle returns, refunds, warranty claims and complaints;
- keep the Site working, understand how it is used, and improve it;
- send you news and offers if you have agreed to receive them, and reminders when your Warrant of Fitness, Self-Containment certification or Warrant of Electrical Fitness is due to expire (you can opt out at any time – see section 10);
- meet our legal obligations; and
- protect our rights, or those of others.
We will not use your personal information for a purpose that is not connected with these, unless you agree or the law allows it.
4. Who we share your information with
We do not sell your personal information. We share it only where we need to, with:
- our staff, who need it to do their jobs and are bound to keep it confidential;
- couriers and delivery partners, so they can deliver your order;
- suppliers and manufacturers, when we order a product for you or ship it to you from the supplier (we give them the delivery details they need);
- payment providers, Stripe for online payments and BNZ for in-store payments;
- service providers that help us run the Site and our business, such as website hosting, email, analytics and IT support providers;
- Google, through Google Analytics and Google Tag Manager, for the website analytics described in section 9;
- professional advisers such as lawyers, accountants and insurers, and government agencies and regulators where the law requires or allows it;
- a person who may buy our business, if we sell or restructure it; and
- anyone else you ask us to, or give your consent for.
We may also disclose information where we believe it is necessary to prevent or lessen a serious threat to someone's safety, or to help the Police or another authority with a lawful investigation or request.
Other websites that we link to have their own privacy practices, and we are not responsible for them.
5. Where your information is held
Some of our service providers store or process information outside New Zealand. For example, Google and Stripe may process information on servers in the United States or other countries. We only disclose personal information overseas where the provider is subject to privacy laws or contractual protections that offer comparable safeguards to those in the Privacy Act, or where you have been told and have agreed.
6. Payment information
We do not store your card details. Online payments are processed securely by Stripe, and in-store card payments by BNZ. Those providers handle your card information under their own privacy and security terms. We receive confirmation that the payment was made, and limited details such as the last four digits of the card.
7. Keeping your information safe and how long we keep it
We use reasonable safeguards to protect your information from loss, misuse and unauthorised access, including secure servers, encrypted connections, and restricting access to staff who need it. No internet transmission is completely secure, and we cannot guarantee the security of information you send us over the internet.
We keep personal information only as long as we need it for the purposes in section 3, and as the law requires. For example, we keep order and payment records for 7 years, as required for tax and accounting purposes. When we no longer need information, we delete it or make it anonymous.
If we become aware of a privacy breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and the people affected, as required by the Privacy Act.
8. Your rights: access, correction and complaints
You have the right to:
- ask us whether we hold personal information about you, and ask for a copy of it;
- ask us to correct information that is wrong; and
- ask us what we have disclosed about you and to whom.
To make a request, contact our privacy officer (see section 1). We may need to confirm your identity first. We will respond within 20 working days, as the Privacy Act requires. In some cases the law allows us to withhold information, and we will explain why if we do.
If you are not happy with how we have handled your information, please contact us first so that we can try to put it right. You can also complain to the Office of the Privacy Commissioner: privacy.org.nz, 0800 803 909.
9. Cookies and analytics
The Site uses cookies, which are small files stored on your device. We use:
- Functional cookies, which remember your choices and keep your cart and login working;
- Analytical cookies, such as Google Analytics, which tell us how people use the Site, for example the content they view and how long they spend; and
- Third-party cookies, which help us remember your preferences and what is in your cart so you can complete your checkout later.
We use Google Tag Manager to manage these tools. The information they collect is generally anonymous or aggregated, but it can include your approximate location, device details and browsing activity, and may be processed by Google overseas.
You can block or delete cookies in your browser settings. If you do, some parts of the Site, such as your cart and checkout, may not work properly. [Add a cookie banner or opt-out tool if you want to give visitors a choice.]
10. Marketing messages and reminders
If you have agreed to receive news and offers from us, we may send them by email. We may also send you reminders when your Warrant of Fitness, Self-Containment certification or Warrant of Electrical Fitness is due to expire. To do this, we keep the expiry dates for your caravan or vehicle. You can unsubscribe at any time using the link in the email, or by contacting us. We follow the Unsolicited Electronic Messages Act 2007.
11. Children
We do not knowingly collect personal information from anyone under 16 without a parent or guardian's permission. If you think we have collected a child's information, please contact our privacy officer, and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The current version, with its effective date, is always on the Site. We will tell account holders by email about significant changes.
This policy was last updated on 6 November 2026.