1. About these terms

These terms and conditions (the T&Cs) govern your use of rollestoncaravans.co.nz (the Site) and any purchase you make through it. The Site is owned and operated by Two Palms Ltd trading as Rolleston Caravans (NZBN 9429030092921), of 12 Centrum Lane, Rolleston, New Zealand, 7614 (we, us).

By using the Site or placing an order, you confirm that you have read and agree to these T&Cs. If you do not agree, please do not use the Site.

2. Using the Site

All content on the Site, including images, text, logos, documents and downloadable files, belongs to Rolleston Caravans or our content creators and is protected by copyright. You may view it and print it for your own personal use. You may not copy, reproduce or republish it for any other purpose without our written permission.

You agree to use the Site lawfully and not to interfere with its operation or security, or attempt to access areas or accounts you are not authorised to use.

3. Accounts

When you create an account, you agree that:

• you are responsible for your account and for keeping your password and account details secure, and you will tell us promptly if you think your account has been accessed without your permission; and
• the personal information you give us is accurate and up to date, and you will update it if it changes.

We may suspend or close your account if you use the Site unlawfully or breach these T&Cs. We will tell you why, unless the law prevents us.

4. Our goods and services

Through the Site we offer:

• caravans (new and used), which are also subject to the additional terms in section 7;
• RV accessories and parts; and
• RV servicing and repairs.

We take reasonable care to make sure the descriptions, specifications, photos and prices on the Site are accurate. Photos and floor plan renders are illustrations only, and manufacturers may change specifications, colours and inclusions. If you are unsure whether a product suits your needs, please contact us before you buy. If we find a genuine error in a listing, we will tell you and you may choose to proceed on the corrected details or cancel for a full refund.

These T&Cs apply to all goods and services shown on the Site, including items shown as out of stock or available to order. Where section 7 sets out a specific rule for caravans, that rule applies to caravans in place of the general rule in this section.

5. Prices

All prices are in New Zealand dollars (NZD) and include GST unless the listing says otherwise. Delivery charges are extra unless stated, and are shown before you confirm your order.

If a price on the Site is clearly wrong, for example because of a technical or typing error, we may correct it. We will contact you before processing the order, and you may proceed at the correct price or cancel for a full refund.

6. Orders

Your order is an offer to buy. A contract is formed when we confirm it to you in writing (including by email), or when we deliver or make the goods available for pickup, whichever is first.

Our right to cancel. We may decline or cancel an order, in whole or in part, only for a genuine reason, such as:

• the goods are unavailable or can no longer be supplied;
• there is an error in the price or listing (see sections 4 and 5);
• your payment fails or is reversed; or
• we reasonably suspect the order is fraudulent or unlawful.

We will tell you promptly, and if you have already paid we will refund the full amount to the payment method you used. Refunds can take several business days to appear.

Out-of-stock and made-to-order items. If an item is out of stock or on order, we will tell you the expected availability. If we cannot supply it within a reasonable time, you may cancel and receive a full refund.

7. Caravan orders and deposits

A caravan order is confirmed when we have accepted it in writing and received any deposit required. Delivery or arrival dates for caravans that are on order or in transit are estimates only. We will keep you informed of any significant delay. Deposits for caravans ordered from the manufacturer are not refundable, unless the manufacturer agrees to a refund and has not yet started building your caravan. We hold your deposit and do not release it to the manufacturer until the caravan has been built and the manufacturer has provided photos of it, which we will forward to you. If we are unable to supply the caravan you ordered, we will refund your deposit in full. Caravans we hold in stock are not eligible for change-of-mind cancellation or return. Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

8. Services and repairs

• We will give you a quote or estimate before starting work where practicable. We will not carry out work beyond the quote or estimate without your approval.
• Services are paid for in full when the work is complete and before the vehicle or item is released, unless we agree otherwise in writing.
• Please collect your caravan or item promptly once we tell you the work is complete. Unless agreed otherwise, if you do not collect it within 7 days of us telling you the work is complete, we may charge reasonable storage fees after giving you written notice.
• We take reasonable care of your property while it is with us, but our insurance does not cover it. You are responsible for making sure your caravan, vehicle and any other property are adequately insured (including against theft, fire and damage) for the whole time they are with us. This does not limit your rights under the law described in section 13. Services are carried out with reasonable care and skill, as required by the Consumer Guarantees Act 1993.

9. Third-party goods and services

Some goods and services on the Site are supplied by third parties. Where we sell them to you, we are responsible for them in the same way as our own goods. Where a third party supplies them directly to you, their own terms apply and we are not a party to that contract. Availability can change without notice.

10. Payments

We accept major cards (in-store, or through our online checkout when you buy goods) and bank transfer (for goods and services). By giving us your payment details, you authorise us to charge the amount due to the payment method you choose. Online payments are processed securely by Stripe and in-store card payments by BNZ. We do not store your card details. Any fee or surcharge that applies to a card payment is set by your bank or card provider and is outside our control.

If we reasonably believe a payment is unlawful, fraudulent or contrary to these T&Cs, we may cancel or reverse the transaction. We will tell you promptly and explain why.

11. Delivery, pickup, risk and ownership

Goods are delivered by standard courier or are available for in-store pickup at 12 Centrum Lane, Rolleston. Large items such as caravans are collected or delivered as arranged with you.

• Delivery times are estimates. They do not include weekends or statutory holidays, and may be affected by circumstances outside our control. We will take reasonable steps to keep you informed of delays.
• Delivery charges are payable in addition to the price of the goods, unless we say otherwise.
• Please give us a complete and accurate delivery address and recipient name. We are not responsible for goods delivered to the wrong address or person because of incorrect or incomplete information you provided.
• Risk in the goods passes to you when they are delivered to you, or when you collect them. Please check goods on delivery and tell us promptly of any damage.
• Ownership of the goods stays with us until we have received payment in full.

12. Faulty goods, returns and refunds

If goods or services are faulty or do not match their description, you have rights under the Consumer Guarantees Act 1993, including to repair, replacement or refund depending on the circumstances. Please contact us as soon as you notice a problem, with your order details and photos if possible.

Change of mind: if you change your mind about goods you have bought, you may return them within 7 days of receiving or collecting them, provided they are unused, undamaged and in their original packaging, with proof of purchase. Please contact us before sending anything back. You pay the cost of returning the goods to us, and a restocking fee of 10% of the purchase price applies. We do not refund the original shipping or delivery charge. We will refund the balance to the payment method you used, and we process refunds within 3 working days of approving them, plus the time your payment provider takes to return the funds. Change-of-mind returns are not available for caravans, products that have been installed or modified, products we are unable to return to the supplier, custom or special-order items, electrical or safety-critical items once they have been installed, connected, tested or used, or clearance and final-sale items that were clearly marked as such when you bought them. This does not affect your rights if goods are faulty or not as described. Our Return, Refund and Warranty Policy has the full details, and if it differs from this section on returns, refunds or warranty, that policy applies.

13. Consumer protection law

Nothing in these T&Cs limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Contract and Commercial Law Act 2017 or any other consumer protection law that cannot be excluded. If there is a conflict between these T&Cs and that legislation, the legislation applies.

14. Our liability

We provide the Site on an "as is" basis. We try to keep it available and accurate, but we do not guarantee it will be uninterrupted or error free, and we are not responsible for third-party websites linked from it.

To the extent the law allows, we are not liable for loss or damage arising from your use of the Site, such as interruptions, viruses, or reliance on content, unless it is caused by our negligence or breach of these T&Cs.

This section does not exclude or limit our liability for goods and services we supply to you under the law referred to in section 13, or any liability that cannot lawfully be excluded.

15. Your responsibility

You are responsible for loss or damage we suffer because you breached these T&Cs or used the Site unlawfully, including reasonable legal costs, except to the extent we caused or contributed to it.

16. Privacy

We collect and use your personal information in line with the Privacy Act 2020 and our Privacy Policy. It explains what we collect, why, who we share it with, and your rights to access and correct it.

17. Sell on Behalf (consignment)

If you use our Sell on Behalf service, your consignment agreement applies to that service. If it conflicts with these T&Cs, the consignment agreement prevails for that service.

18. Governing law

These T&Cs are governed by New Zealand law. The New Zealand courts have non-exclusive jurisdiction over any dispute about them.

19. If part of these T&Cs is invalid

If any provision of these T&Cs is found to be invalid or unenforceable, that provision will be treated as removed and the rest of the T&Cs will continue to apply.

20. Changes to these T&Cs

We may update these T&Cs from time to time to reflect changes in the law or in how we operate. The current version, with its "last updated" date, is always on the Site. We will notify account holders by email, or post a notice on the Site, before material changes take effect. Changes do not affect orders you have already placed.

Last updated: 6 November 2026

21. Contact us

Rolleston Caravans (Two Palms Ltd), 12 Centrum Lane, Rolleston, New Zealand, 7614. Our phone number and email address are at the bottom of every page of the Site.